Senior Executive for User Experience

5 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About the Role
NTU seeks a Senior Library Executive to support the User Services & Spaces (USS) team in running frontline library services and operations. The ideal candidate will propose and implement initiatives to improve operational efficiency and effectiveness of library operations, and work on service or space transformation projects to meet evolving user needs.

Job Responsibilities
  • Deliver efficient Service Desk duties aligning with NTU Library's service excellence standards.
  • Maintain and supervise collection activities for optimal resources accessibility.
  • Operate Alma Library Management System efficiently.
  • Analyse current processes and identify areas for improvement.
  • Train Student Assistants on library tasks and procedures.
  • Monitor and provide feedback on library spaces.
  • Troubleshoot and maintain library equipment.
  • Contribute to service or space transformation initiatives.
  • Perform administrative tasks including staff rostering and budget tracking.
  • Provide data and reports to facilitate decision-making by management.
Key Requirements
  • Diploma holder with 3-5 years of work experience in customer service, or degree holder with relevant skills.
  • Experience in academic libraries or large libraries.
  • Innovation-driven project execution experience.
  • Strong service-oriented mindset with customer service focus.
  • Organized and detail-oriented with process analysis skills.
  • Effective communication and interpersonal skills.
  • Good time management skill and ability to prioritize work.
  • Proficiency in MS Office applications.

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