Product Support Specialist

2 days ago


Singapore IntApp Full time

At Intapp, we are seeking a skilled Product Support Specialist to join our team.

This role is a key position in our Product Support team, where you will play a crucial part in delivering exceptional client experiences.

The Product Support Specialist responsibilities include:

  • Investigating and resolving technical issues with our cloud-based SaaS platform
  • Triage and resolving Tier II tickets that flow into the help desk queue
  • Providing accurate and timely resolutions while maintaining client satisfaction

You will be working closely with the Product and Technology teams to determine and communicate resolutions to clients.

Additionally, you will be responsible for sharing knowledge acquired through formal and informal training sessions with internal staff on the Support and Client Success teams.



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