Strategic Business Analysis Leader
2 days ago
We are seeking an experienced and talented senior leader to join our global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.
Key Responsibilities- Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers
- Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses
- Champion bold ideas on how to evolve and grow the analytical capabilities and mechanisms
- Partner with internal tech and business teams to refine and iterate on ideas, influencing strategic plans
- Drive and influence key business decisions across the company on a regular basis
- Partner with external entities to drive projects forward
- Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer.
Requirements- 10+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- MBA
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Strategic Business Analysis Leader
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