Quality Excellence Coordinator

18 hours ago


Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full time

We are seeking an exceptional individual to join our team as a Training and Quality Assurance Manager. As a key member of our team, you will be responsible for promoting lifelong learning and upskilling initiatives while maintaining service quality and stakeholder management.

Key Responsibilities:
  • Oversight and management of quality assurance for Advisory Services
  • Development and delivery of training interventions
  • Leverage insights from trends, performance metrics, and stakeholder feedback to ensure excellence

In this role, you will have the opportunity to work with various stakeholders and contribute to the growth and success of our organization.

Main Responsibilities:Lifelong Learning Initiatives
  • Develop a comprehensive understanding of the CET landscape, including job roles and skills in demand
  • Conduct needs analysis and develop targeted training interventions
  • Collaborate with stakeholders to deliver high-quality training experiences
Service Excellence
  • Ensure advisory services meet quality standards by adhering to established processes and guidelines
  • Conduct regular audits and provide recommendations for improvement
  • Review case notes quality and leverage data to refine quality standards


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