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Customer Service Liaison

1 week ago

Singapore Inchcape plc Full time

Job Overview:

The Customer Service Liaison will play a critical role in ensuring seamless customer interactions across various touchpoints. This position requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Manage VIP and selected call lists, updating them regularly and ensuring relevant status is updated in CRM and Dealer Management System
  • Assist in preparing outbound call lists for call agents
  • Make outgoing calls to customers and ensure timely follow-up
  • Address customer queries and resolve issues in a timely manner
  • Maintain accurate records and reports

Requirements:

  • Minimum Higher NITEC/NITEC Diploma in any field
  • Proficiency in MS Office (SharePoint, Word, Excel, PowerPoint)
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Good analytical and problem-solving skills

What We Offer:

Inchcape plc offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.