Cloud Operations Specialist

7 hours ago


Singapore RANDSTAD PTE. LIMITED Full time
About the Company

RANDSTAD PTE. LIMITED is a global leader in technology, renowned for providing innovative solutions that impact millions of users worldwide. With a focus on delivering exceptional customer experiences, the company is at the forefront of developing cutting-edge products and services in a highly dynamic environment.

Job Overview

The estimated salary for this role is SGD $100,000 - $120,000 per annum. This is an exciting opportunity to be part of a dynamic team working on cutting-edge solutions in a high-visibility global environment.

Key Responsibilities
  • Design, deliver, and maintain Customer Experience (CX) solutions with a focus on IVR system management and operations across AWS and on-premises environments.
  • Monitor the stability and performance of the IVR system across all regions, including AMR, EMEIA, and JAPAC.
  • Respond to system needs in a timely manner, with occasional evening and weekend work depending on business requirements.
Required Skills and Qualifications
  • Strong familiarity with AWS services such as S3, EC2, Git, Auto Scaling, CloudFormation, and CloudWatch.
  • Proficiency in Unix-based operating systems (MacOS and Linux).
  • Knowledge of MySQL commands and syntax.
  • A good understanding of basic networking tools and commands (nslookup, ping, netcat, traceroute, tcpdump, etc.).
  • Ability to configure parameters for AWS Lambdas and troubleshoot related issues.
  • Experience with promoting IVR code in Amazon Connect.
  • Strong team coordination and collaboration skills.
  • Excellent communication skills and the ability to interact with clients and external partners effectively.
Benefits
  • Familiarity with Apache Tomcat and Apache HTTP Server.
  • Experience with Cisco Splunk querying.
  • Familiarity with Genesys Configuration Manager.
  • Basic understanding of Session Initiation Protocol (SIP).


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