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Senior Digital Channel Manager
1 month ago
DBS Bank Limited is a leading financial institution that provides innovative digital solutions for individuals and businesses worldwide. We are currently seeking an experienced professional to join our team as Senior Digital Channel Manager.
SalaryWe offer a competitive salary range of $150,000 - $250,000 per annum, depending on experience.
Job DescriptionAs a Senior Digital Channel Manager, you will play a key role in driving business growth and fostering strategic alignment with local and regional teams. You will be responsible for working closely with key stakeholders to achieve business objectives, enhance customer experience, and spearhead digital innovation.
Responsibilities:- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including business partners, vendors, customers, and technology.
- Project Management: Create user stories, acceptance criteria, and process flow diagrams to ensure clear communication between business, design, and technology teams.
- Collaboration with Markets: Work closely with markets to ensure alignment on our Regional strategy and shared initiatives. Gather and sharpen user requirements, translating these requirements to product specifications.
- Market Insight and Analysis: Analyze market trends, consumer behavior, and competitors to identify opportunities for innovation and growth. Use data to inform business decisions and optimize digital products and services.
- Customer Experience Management: Champion the digital customer experience by working closely with Group design to ensure seamless, user-friendly, and innovative customer journeys across all digital platforms. This includes overseeing the entire product lifecycle, from ideation and design to development, testing, and launch.
- Digital Marketing: Drive impactful digital marketing strategies to enhance customer engagement and revenue per customer.
- Innovation and Growth: Identify and implement digital innovations, new technologies, and business models that can drive business growth and enhance our competitive edge in the market.
- Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making.
- Ability to assist in project management, manage multiple initiatives simultaneously to deliver results in a fast-paced environment.
- Proficiency in business analysis tools such as JIRA, Confluence, or equivalent.
- Expertise in design thinking, user experience (UX) design, and agile development methodologies.
- Experience in the digital business, preferably within a fast-paced and dynamic environment and is comfortable with ambiguity.
- Knowledge of the payments industry, digital platforms/system, and relevant technologies.
- Fair understanding of bank KYC/AML requirements.
- 5+ years of experience in digital and payments technology, with a focus on digital product development and management.
- A culture of collaboration and inclusion where everyone's voice is heard and valued.
- Customer obsession, providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
- A shared vision to build the best cross-border payment platform in the world.
- The opportunity to make a real impact on the future of global finance.
- Work alongside talented and passionate colleagues from diverse backgrounds.
- Part of a team that is constantly learning, innovating, and pushing boundaries.
