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Customer Service Representative
1 month ago
We are seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team at Quesscorp Singapore PTE. LTD. in Singapore. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, and live chat.
Responsibilities:- Handle incoming customer inquiries in a professional and courteous manner.
- Provide accurate information about banking products and services.
- Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
- Educate customers on banking policies, procedures, and regulations.
- Achieve or exceed performance metrics such as customer satisfaction and first-call resolution.
- Proficiency in English is required.
- Previous experience in customer service is essential.
- Strong problem-solving and communication skills are necessary.
- Familiarity with basic banking products and services is an advantage.
- High school diploma or equivalent is required; additional qualifications in finance or a related field are a plus.
The ideal candidate will be able to work in a fast-paced environment while managing multiple tasks effectively. Working hours are 9am - 1pm or 10:30am - 2:30pm (5 days a week).
About the JobThis role offers a competitive salary of SGD $4,000 per month and opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is looking for a challenging role, please apply today