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Customer Service Representative

1 month ago


Singapore QUESSCORP SINGAPORE PTE. LTD. Full time
Job Description

We are seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team at Quesscorp Singapore PTE. LTD. in Singapore. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, and live chat.

Responsibilities:
  • Handle incoming customer inquiries in a professional and courteous manner.
  • Provide accurate information about banking products and services.
  • Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
  • Educate customers on banking policies, procedures, and regulations.
  • Achieve or exceed performance metrics such as customer satisfaction and first-call resolution.
Requirements:
  • Proficiency in English is required.
  • Previous experience in customer service is essential.
  • Strong problem-solving and communication skills are necessary.
  • Familiarity with basic banking products and services is an advantage.
  • High school diploma or equivalent is required; additional qualifications in finance or a related field are a plus.
Working Conditions:

The ideal candidate will be able to work in a fast-paced environment while managing multiple tasks effectively. Working hours are 9am - 1pm or 10:30am - 2:30pm (5 days a week).

About the Job

This role offers a competitive salary of SGD $4,000 per month and opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is looking for a challenging role, please apply today