Banking Officer
1 month ago
Job Title: Associate Officer, Service Executive, Group Channels
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an Associate Officer, Service Executive, Group Channels. As a key member of our Channels & Digitalization function, you will play a critical role in enhancing customer engagement and delivering exceptional experiences across our network of branches, self-service machines, and digital platforms.
Key Responsibilities:
- Provide attentive and responsive customer service, addressing queries and requests related to banking transactions.
- Offer advisory solutions to meet customer needs, identifying opportunities to drive new business acquisition and promote our Bank's services and products.
- Proactively resolve service issues, escalating to manager if unresolved.
- Identify growth opportunities to value-add customers via sales leads and referrals.
- Exercise vigilance when performing duties, highlighting unusual and suspicious transactions.
- Support and participate in Bank's ongoing campaigns and programmes.
- Comply with established operational control and audit procedures, maintaining a high standard of housekeeping at branch.
Requirements:
- Diploma with experience welcome to apply.
- Strong passion to build meaningful customer relationships and enhance customer experiences.
- Effective listening skills with good problem-solving skills.
- Possess excellent multi-tasking skills and be able to function under pressure.
- Strong communication skills characterized by excellent writing and speaking skills.
About United Overseas Bank:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
We have a history spanning more than 80 years, guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.
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