Senior Operations Manager
1 day ago
We are looking for a seasoned Senior Driver Operations Associate to join our team at EASYVAN (SG) PTE. LTD.
About the RoleAs a key member of our operations team, you will be responsible for leading a team of drivers to handle enquiries, disputes, and compensations while meeting operational targets.
You will oversee the review, alignment, and deployment of internal Standard Operating Procedures (SOPs) across multiple departments to ensure cohesive and compliant operations.
Partner with stakeholders, including Legal, Marketing, and Business Development, to evaluate and update the platform's Terms and Conditions for optimal clarity and compliance.
Collect insights from drivers on fraudulent behaviors and collaborate with the Anti-Fraud team to design and implement effective fraud prevention strategies.
Manage escalated cases to ensure timely and effective resolution.
Conduct performance coaching to Driver Partners who breached platform's policy.
E nsure Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions.
Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared, and kept.
Requirements-
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