Senior Associate, IT Service Delivery Specialist
2 weeks ago
Revantage Global Services Asia Pte. Ltd. is a leading corporate services provider, delivering exceptional experiences to Blackstone portfolio companies and investments. Our global firm offers a suite of service offerings with best-in-class talent, processes, and technologies to support thousands of assets and billions in TEV across various asset classes.
Job Title: Senior Associate, IT Service DeliveryWe are seeking a highly skilled Senior Associate, IT Service Delivery to join our Asia Pacific Digital Workplace Team. As a key member of our team, you will play a pivotal role in enhancing our employee experience in an integrated digital workplace supported by the Service Hub.
Key Responsibilities:- Collaborate with fellow Digital Workplace Engineers to ensure seamless operations throughout the operating hours.
- Deliver superior end-user service experience with positive outcomes, forward-looking, and embracing continuous improvement.
- Collaborate in a multi-stakeholder environment and see through all service requests from end-to-end to their closure.
- Implement digital workplace changes.
- Support and manage end-user computing devices, including the IT Asset and License Inventory.
- Support and manage the M365 and Cloud Platforms.
- Support and manage onsite audio/video technologies, including event support.
- Collaborate with Cyber Security Team on meeting compliance, remediating vulnerabilities, and incident handling, as well as the management of facility security platforms.
- Collaborate with Network Team on preventive/corrective maintenance, ensuring seamless connectivity and limiting downtime.
- Document and maintain IT procedures and knowledge base.
- Communicate with third-party companies regarding warranties and service incidents.
- Identify and work on continuous improvement opportunities.
- Possess over 5 years of IT Service Delivery experience.
- Strong Technical Knowledge and Troubleshooting Skills with Windows OS, O365, M365 Policies, Entra, Intune, Microsoft Defender EDR/XDR, Email Security, DLP, MDM/MAM, Azure Cloud, ServiceNow, Mobile Devices, AV/VC, Printing, and Facility Technologies.
- Knowledge of IT connectivity, including network and Wi-Fi.
- Familiarity with M365/Infrastructure backup and disaster recovery processes.
- Experience working with diverse teams and willingness to continuously learn in an evolving environment.
- Problem-solving and analytical skills.
- Ability to effectively communicate with both business and technical stakeholders.
- Keep abreast of the latest technology and cyber security trends.
As a Senior Associate, IT Service Delivery, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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