Patient Associate

1 week ago


Singapore ENT SPECIALIST CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Associate to join our team at ENT Specialist Centre Pte. Ltd. As a Patient Associate, you will play a vital role in ensuring the smooth operation of our surgical services, providing exceptional patient care, and supporting our clinical team.

Key Responsibilities
  • Liaise with internal and external stakeholders to coordinate surgery listings and payment arrangements.
  • Provide financial counseling services, including estimated bill sizes and compliance with MOH, CPF medical schemes, and private health insurer guidelines.
  • Offer pre-op counseling and financial assistance to patients and their next of kin, ensuring timely and efficient scheduling of surgical procedures.
  • Ensure accurate and organized scheduling of surgical procedures, including follow-up coordination.
  • Communicate effectively with patients and their next of kin to reinforce pre-operation requirements.
  • Provide administrative support, including phone and email inquiries, and assist with various tasks as needed.
Requirements
  • Degree and Diploma in any discipline or equivalent qualifications.
  • Excellent organizing and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Vlookup.
  • Strong passion for providing excellent service to patients and internal stakeholders.
  • Ability to learn and adapt to new policies and procedures.

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