Airport Operations Coordinator

1 day ago


Singapore XIAMEN AIRLINES SINGAPORE OFFICE Full time
Job Title: Airport Operations Coordinator

Estimated Salary: SGD 45,000 - SGD 60,000 per annum

About Xiamen Airlines Singapore Office

Xiamen Airlines is a leading airline based in Xiamen, China, with a growing presence in the Asia-Pacific region. Our Singapore office serves as a strategic hub for our operations in Southeast Asia.

Job DescriptionCompany Overview

Xiamen Airlines is committed to providing exceptional customer service and ensuring a smooth travel experience for our passengers. As an Airport Operations Coordinator, you will play a vital role in achieving this goal.

Key Responsibilities
  • Provide frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes.
  • Supervise ground agents and offer guidance as needed.
  • Assist with cargo bookings and manage lost and found items.
  • Facilitate a seamless arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
  • Answer phone calls and emails promptly and professionally.
  • Oversee special handling procedures for VIP passengers and others requiring extra attention.
Requirements
  • A-level or Diploma Qualification.
  • Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
  • Proficiency in Microsoft Office applications.
  • A service-oriented mindset and a passion for the aviation industry.
  • Initiative, enthusiasm, creativity, and a strong sense of responsibility.
  • Customer service experience is a plus.
  • Prior experience in the travel or airline industry is preferred, but training will be provided.
  • Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
  • Singaporean Citizenship or Permanent Residency is mandatory.
Benefits

We offer a competitive salary, free travel tickets, and opportunities for career growth and development. If you are a motivated and enthusiastic individual who thrives in a fast-paced environment, we encourage you to apply.



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