Airport Operations Coordinator
1 day ago
Estimated Salary: SGD 45,000 - SGD 60,000 per annum
About Xiamen Airlines Singapore OfficeXiamen Airlines is a leading airline based in Xiamen, China, with a growing presence in the Asia-Pacific region. Our Singapore office serves as a strategic hub for our operations in Southeast Asia.
Job DescriptionCompany OverviewXiamen Airlines is committed to providing exceptional customer service and ensuring a smooth travel experience for our passengers. As an Airport Operations Coordinator, you will play a vital role in achieving this goal.
Key Responsibilities- Provide frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes.
- Supervise ground agents and offer guidance as needed.
- Assist with cargo bookings and manage lost and found items.
- Facilitate a seamless arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
- Answer phone calls and emails promptly and professionally.
- Oversee special handling procedures for VIP passengers and others requiring extra attention.
- A-level or Diploma Qualification.
- Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office applications.
- A service-oriented mindset and a passion for the aviation industry.
- Initiative, enthusiasm, creativity, and a strong sense of responsibility.
- Customer service experience is a plus.
- Prior experience in the travel or airline industry is preferred, but training will be provided.
- Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
- Singaporean Citizenship or Permanent Residency is mandatory.
We offer a competitive salary, free travel tickets, and opportunities for career growth and development. If you are a motivated and enthusiastic individual who thrives in a fast-paced environment, we encourage you to apply.
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