User Experience Specialist
1 month ago
We are a growing team at TikTok, responsible for ensuring a safe and enjoyable experience for our users. As a key member of our team, you will play a crucial role in handling user feedback and safety inquiries, managing user issues, and providing top-notch support.
Key Responsibilities- Deliver an exceptional user experience by resolving issues and providing high-quality support.
- Collaborate with cross-functional teams to address user inquiries and escalate complex issues.
- Identify user needs and develop solutions to improve the overall user experience.
- Conduct initial triage and fact identification to ensure timely resolution of issues.
- 3-5 years of experience in user support, escalation, or a related field.
- Excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English (written and verbal communication).
- Bachelor's degree or above in a related field, such as Business, Legal, or Public Policy.
- Passion for helping users and a genuine interest in improving the user experience.
TikTok is committed to providing a safe and supportive work environment for all employees. We recognize the potential hazards and risks associated with this role and are committed to promoting and supporting physical and mental wellbeing throughout each employee's journey with us.
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