Transformation Lead

1 week ago

Singapore DBS Bank Limited Full time
About this Role

The Regional AI Solutions team within Consumer Banking Operations at DBS Bank Limited is responsible for driving the AI/GenAI transformation agenda within Consumer Banking operations. This includes managing the roadmap and delivery of new AI/GenAI capabilities to benefit our regional customer contact centres and regional operations processes. This team will reimagine the way customers interact with DBS, and the way that work is done within the consumer bank.

Responsibilities
  • Manage and deliver on CBGO Gen AI Initiatives along the 5 pillars of focus for GenAI co-pilots: Servicing, Processing, Quality, Training, and Analyst
  • Partner with Tech, Regional Process Owners, Operations users, Regional CBGO Strategic Initiatives, Data Chapter to design solutions to automate and rethink processes leveraging Work Flow Work Bench, AI/ML, and GenAI Solutions
  • Manage the end-to-end delivery of all processing AI/GenAI use cases along the 4D framework, from ideation to launch, as well as lead change management of the new processes
  • Oversee OPPR4.0 AI/GenAI initiatives from start to finish, with accountability for the outcomes
  • Track and Monitor progress and outcomes of all OPPR 4.0 AI/GenAI use cases for CBGO
  • Support OPPR4.0 Programme Lead in programme management
  • Implement Operational Risk Guardrails and RDU requirements into CBG Ops GenAI Use cases with partnership with R&C, Data Chapter, RCSI, and Tech
  • Drive reusability in solution and design, towards scaling of GenAI solutions across product lines and locations
Requirements
  • At least 10 years of digital product delivery, product management, digital product owner, or business analyst experiences
  • Proven effectiveness in driving complex delivery of digital products and experiences involving multi-stakeholder planning, cross-team delivery to desired results
  • Strong experience working in cross-functional teams with the ability to influence key stakeholders with data-driven and insightful point of view
  • Hunger to implement, discover, and embed new AI/GenAI technologies along existing processes and ability to rally teams along the same vision
  • Ability to operate in a VUCA environment and flexible mindset to rethink, rewire, and pivot fast in order to meet the delivery objectives
  • Transformational mindset and approach in driving programs of change
  • Strong communication and interpersonal skills
  • Ability to act in a consultative manner with both business and tech leaders to align strategy, resources, and delivery timelines
  • Ability to understand and work at technical-level and summarize communications at strategic and executive level for business stakeholders and senior executives
  • Strong organizational skills, the ability to perform under pressure in fast-paced environment, and management of multiple priorities with competing demands for resources
  • Ability to work independently with minimal supervision and with an absolute 'can-do' attitude

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