Healthcare Billing Operations Manager

1 day ago

Singapore beBeeBilling Full time $94,480 - $144,760
Job Overview

The Healthcare Billing Operations Manager plays a pivotal role in leading billing excellence while driving the transformative implementation of healthcare systems. This position offers the opportunity to shape processes, develop teams, and make a direct impact on finance operations.

Key Responsibilities
  • Billing & Charging Roles:
    • Administer charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures.
    • Maintain master records in SAP-ISH & eCCAP that control billing system configurations.
    • Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g., CPF Board, private medical insurers, MCPS, etc.).
    • Represent billing operations in inter-department meetings and collaborate on issues affecting patient billing.
  • Team Leadership & Supervision:
    • Lead a team of billing staff to achieve departmental KPIs and operational targets.
    • Schedule work assignments and allocate resources for adequate coverage.
    • Set clear expectations, manage staff career development, and foster a positive team culture.
  • Customer Service:
    • Handle public enquiries and complaints efficiently, courteously, and professionally.
    • Provide clear explanations for billing enquiries from patients and family members.
    • Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction.
  • Purchased Services Management:
    • Oversee purchased services from external parties for accurate and timely charging to patient bills.
    • Administer purchase and charging of specialized nursing non-stocked items consumed or used by the wards.
    • Conduct regular compliance audits.
  • System Enhancement & Roll-Outs, National Billing System (NBS):
    • Represent billing operations in user requirement gathering and User Acceptance Testing for system enhancements.
    • Establish SOPs and train staff for system implementations and new service roll-outs.
    • Support the implementation of NBS as the designated expert user and/or primary trainer.
    • Analyze, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions.
    • Represent billing operations in discussions with vendors and external stakeholders regarding billing and finance systems.
  • Others:
    • Provide management decision support through data extraction, collation, and business analysis as required.
    • Ensure timely reporting to stakeholders.
    • Facilitate external audits and respond to auditor requirements and queries.

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