System Enhancement Expert

3 days ago


Singapore This Is An IT Support Group Full time

We are looking for a highly skilled System Enhancement Expert to join our team.

About the Role

The successful candidate will work under the direction of the Lead, Process Improvement and Transformation, supporting the strategic vision by identifying and implementing operational improvements, system enhancements, and best practices within the PRUShield Claims Team.

Key responsibilities include collaborating with cross-functional teams to drive transformative initiatives aimed at optimizing workflows, reducing inefficiencies, and enhancing service delivery.

Responsibilities
  • Collaborate with cross-functional teams to drive transformative initiatives
  • Identify and propose solutions to enhance systems and eliminate inefficiencies
  • Investigate and review escalations by claim users and propose short-term/long-term fixes
Requirements
  • Minimum 5 years of experience in health/shield claims
  • Excellent problem-solving skills and ability to work closely with different teams
  • Experience with system related knowledge is an advantage


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