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Game Optimization Specialist

3 weeks ago

Singapore beBeeGameOperations Full time $80,000 - $120,000
Job Title: Game Operations Associate

The daily operations and performance optimization of our game products rely heavily on the Game Operations Associate. This role plays a vital part in driving user experience, retention, and long-term growth in global markets.

Key Responsibilities:

  • Data Analysis and Insights: Monitor operational data and key performance indicators (KPIs) such as retention, engagement, and monetization to identify and address abnormal fluctuations. Provide actionable insights for game optimization across various regions and platforms.
  • User Feedback and Support: Collect and analyze user feedback, manage support channels, and translate insights into clear, actionable product improvement recommendations. Follow up on feature launches, in-game events, and content updates to evaluate impact.
  • LIVE Operations Configurations: Manage live operations configurations in internal tools and dashboards, including monetization settings, event tracking, alert systems, and promotional campaigns.
  • Content Localization and QA: Assist with content localization and quality assurance (LQA) to ensure cultural and linguistic suitability for target markets, especially in Southeast Asia.
  • Collaboration and Communication: Collaborate across development, marketing, and customer support teams to create a cohesive player experience. Lead initiatives that improve internal workflows and inter-team collaboration.
  • Strategic Reviews and Recommendations: Communicate product strategies, metrics, and recommendations clearly to stakeholders at all levels. Present regular performance updates and strategic reviews to aid in decision-making.

Requirements:

  • A Bachelor's degree or higher in Marketing, Business, Data Analytics, Computer Science, or a related field is required.
  • Fresh graduates are welcome; experience in mobile gaming, live ops, or product operations is a plus.
  • Strong analytical skills with experience using data tools (e.g., Excel, SQL, Looker, or similar) to drive insights.
  • Excellent communication and collaboration skills; experience working with cross-functional teams is highly desirable.
  • Proficient in both English and Chinese, as this role requires communication with Chinese-speaking stakeholders.
  • A proactive and self-motivated team player who is passionate about the gaming industry.