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Senior Luxury Retail Training Specialist
3 weeks ago
Customer Experience Trainer Job Opportunity
Job DescriptionWe are seeking a skilled Customer Experience Trainer to join our team. As a trainer, you will be responsible for delivering high-quality training programs that enhance the skills and knowledge of frontline retail staff.
Key Responsibilities- Develop and deliver engaging training sessions that meet client learning needs
- Collaborate with project managers to define training goals, schedules, and session formats
- Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
- Adapt training content to reflect cultural nuances and customer profiles of key Australian cities
- Offer actionable feedback and support post-training to reinforce learning
To be successful in this role, you will need:
- Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
- Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
- Excellent communication skills in English; ability to speak additional languages is a plus
- Content creation skills (PowerPoint, digital learning tools) are a strong advantage
In this role, you will have the opportunity to work with high-profile clients, develop your skills and expertise, and contribute to the growth and success of our organization.
How to ApplyIf you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we encourage you to apply for this exciting opportunity.