Compliance Specialist

3 days ago

Singapore beBeeAnalytical Full time $45,000 - $60,000
Role Summary

We are seeking a highly motivated and detail-oriented Banking Anti-Fraud Compliance Customer Advisor to join our team. The successful candidate will be responsible for providing exceptional customer service while ensuring the highest standards of compliance and security.

Key Responsibilities:
  • Ensure high-quality service delivery to customers.
  • Respond and react promptly to escalate fraud/scam service requests.
  • Investigate transactions flagged as suspicious in a timely manner.
  • Maintain confidentiality of customer data.
Requirements:
  • A degree or diploma in any discipline.
  • Previous experience in call centre, financial services, or fraud settings is not essential.
  • Possess a positive mindset with a 'CAN-DO' attitude and passion to deliver quality customer service.
  • Pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
  • Good command of written and spoken English.
  • Good analytical skills; passion for working with numbers.

Working Hours: 42.5 hours per week. Shift timings may include weekends, public holidays, and rotational shifts. Training Programme Details:

  • A 1-2 months training programme including role-play and technical assessments.
  • Minimum attendance required (95%) in order to pass the training programme.

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