Automotive Service Excellence Manager

5 days ago


Singapore beBeeAnalytical Full time $1,000,000 - $1,500,000

Job Summary

A key role exists in driving customer satisfaction and service excellence through Aftersales Customer Service, Customer Satisfaction Management, and Customer Complaint Management.

  • Aftersales Customer Service
    • Provide guidance, performance feedback, and direct support to ensure compliance and service excellence.
  • Customer Satisfaction Management
    • Support the Aftersales department to define goals and objectives of customer service.
    • Conduct Customer Experience Survey using a suitable online platform.
  • Customer Complaint Management
    • Handle customer complaints proactively and solve/settle them with high customer satisfaction.
    • Analyse statistics to determine customer service levels and recommend corrective measures.
    • Develop and implement customer service improvement measures.

Key Responsibilities

  • Prior experience in automotive industry is preferred.
  • Strong understanding of quality assurance methodologies and customer service principles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Proficiency in data analysis and reporting tools.

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