
Automotive Service Excellence Manager
5 days ago
Job Summary
A key role exists in driving customer satisfaction and service excellence through Aftersales Customer Service, Customer Satisfaction Management, and Customer Complaint Management.
- Aftersales Customer Service
- Provide guidance, performance feedback, and direct support to ensure compliance and service excellence.
- Customer Satisfaction Management
- Support the Aftersales department to define goals and objectives of customer service.
- Conduct Customer Experience Survey using a suitable online platform.
- Customer Complaint Management
- Handle customer complaints proactively and solve/settle them with high customer satisfaction.
- Analyse statistics to determine customer service levels and recommend corrective measures.
- Develop and implement customer service improvement measures.
Key Responsibilities
- Prior experience in automotive industry is preferred.
- Strong understanding of quality assurance methodologies and customer service principles.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Proficiency in data analysis and reporting tools.
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