Logistics Operations Manager Airfreight
7 days ago
We are seeking an experienced Airfreight Customer Service Manager to join our team at Hatch Asia. As a key member of our organization, you will be responsible for leading and overseeing our airfreight customer service department, ensuring smooth operations and top-notch service delivery. This role plays a key part in driving our company's goals for service and operational excellence. Day-to-day management of the airfreight customer service team, effective collaboration with other departments, and ensuring seamless execution across the entire airfreight process are just a few of the key responsibilities of this role. If you have a proven track record in driving service and operational excellence, strong leadership and communication skills, and a minimum of 5 years of relevant experience in air freight operations for import and export, we encourage you to apply.
What You Will Do
As an Airfreight Customer Service Manager at Hatch Asia, you will be responsible for leading and overseeing the airfreight customer service department, ensuring smooth operations and top-notch service delivery. This includes day-to-day management of the airfreight customer service team, effective collaboration with other departments, ensuring seamless execution across the entire airfreight process, monitoring compliance with established SLAs and KPIs, and addressing customer escalations promptly and professionally. You will also be responsible for handling complex customer inquiries, developing and reviewing customer service policies and procedures, identifying and implementing process improvements, and leading and managing the airfreight customer service team.
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