Technical Systems Professional

2 weeks ago

Singapore beBeeSystem Full time $80,000 - $120,000

Job Summary:

We are seeking a skilled systems analyst to join our team. As a key member of our global support group, you will be responsible for providing expert-level technical assistance and support to our customers.

Main Responsibilities:

  • Develop, edit, and distribute effective internal and external communication in a timely and accurate manner
  • Communicate well and work cordially in global teams with teammates from different cultures and time zones
  • Adhere to standard procedures and suggest improvements if needed
  • Build the knowledge base and understand the various application service flows, products, services, and support teams functions
  • Manage high-impact, high-severity incidents with a focus on minimizing business disruptions
  • Enhance technical skills through participation in ongoing training
  • Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly
  • Coordinate and facilitate the resolution of major incidents with relevant teams
  • Track, update, and close all assigned requests in the incident management system
  • Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies

Requirements:

  • Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:

  • Basic understanding of server administration (e.g., basic commands, file system navigation on Windows and Linux), Network troubleshooting, Database concepts, and cloud computing
  • A keen interest in learning new skills and technology through online resources
  • Must be a self-starter and pick up new skills and knowledge
  • Familiarity with ITIL framework and best practices
  • Stay current with industry trends and best practices in incident management
  • Knowledge of card

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