
Technical System Professional
2 weeks ago
Roles and Responsibilities:
- Perform proactive maintenance to prevent hardware, system, and application issues.
- Assist in incident verification, isolation, and resolution or provision of approved workarounds.
- Troubleshoot and resolve Level 1 and Level 2 technical issues.
- Escalate complex or unresolved incidents to the senior maintenance team member.
- Respond promptly to service disruptions, system alarms, or performance anomalies.
Preventive and Corrective Maintenance:
- Conduct daily system health checks and review logs to identify potential issues.
- Execute preventive maintenance activities and carry out corrective actions when required.
- Perform scheduled backups: daily incremental, hot backups, and weekly full backups.
- Execute system recovery procedures during service restoration.
System Administration:
- Manage user access, adding, removing, or updating permissions as needed.
Benefits:
- Opportunity to develop skills in a dynamic environment.
- Collaborative team with a focus on customer satisfaction.
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