Mobile Device Repair Specialist

4 hours ago


Singapore ELUSH (T3) PTE. LTD. Full time
About ELUSH (T3) PTE. LTD.

At ELUSH (T3) PTE. LTD., we are dedicated to providing top-notch repair services for mobile devices and electronic products. Our team of experts is committed to delivering exceptional quality, efficiency, and customer satisfaction.

Salary Range

We offer a competitive salary range of SGD 45,000 - SGD 60,000 per annum, depending on experience and qualifications.

Job Description

This role involves diagnosing, troubleshooting, and repairing mobile devices and electronic products to the highest standards. Key responsibilities include:

  • Identifying programming or hardware issues in devices and recommending necessary repairs or replacements;
  • Performing repairs and replacing defective parts or components; upgrading software to resolve faults;
  • Conducting regular maintenance checks to ensure the quality and efficiency of devices;
  • Ensuring repairs meet or exceed quality standards, including turnaround time and overall quality of each repair;
  • Adhering to OEM guidelines and company SOPs to achieve KPIs and streamline repair processes;
  • Generating daily productivity reports, including details on common faults identified during diagnosis or repairs;
  • Keeping track of devices and inventory, ensuring all store stock is safeguarded;
  • Ensuring all work tools and equipment are well-maintained and in good condition;
  • Providing professional and high-quality service to ensure customer satisfaction;
  • Maintaining a high level of customer service delivery, addressing customer needs and ensuring continuous service excellence;
  • Performing general administrative duties as required.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 2 years of experience in mobile engineering or IT-related environments;
  • An ITE in Electronics, IT, or related technical field preferred;
  • Certifications in Apple Mac/iOS or Android AAD (Android) are an added advantage;
  • The ability to undergo and pass Apple certification exams during the probation period;
  • Eagerness to learn new repair skills for different types of electronic devices;
  • Proficient in computer troubleshooting and device issue diagnostics;
  • A strong sense of responsibility, integrity, and commitment to high-quality customer service;
  • Friendly, service-oriented with excellent etiquette and interpersonal skills;
  • Good communication skills and the ability to interact effectively with customers and team members.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range;
  • Ongoing training and development opportunities;
  • A dynamic and supportive work environment;
  • The chance to work with a variety of electronic devices and technologies.


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