Mobile Device Repair Specialist
4 hours ago
At ELUSH (T3) PTE. LTD., we are dedicated to providing top-notch repair services for mobile devices and electronic products. Our team of experts is committed to delivering exceptional quality, efficiency, and customer satisfaction.
Salary RangeWe offer a competitive salary range of SGD 45,000 - SGD 60,000 per annum, depending on experience and qualifications.
Job DescriptionThis role involves diagnosing, troubleshooting, and repairing mobile devices and electronic products to the highest standards. Key responsibilities include:
- Identifying programming or hardware issues in devices and recommending necessary repairs or replacements;
- Performing repairs and replacing defective parts or components; upgrading software to resolve faults;
- Conducting regular maintenance checks to ensure the quality and efficiency of devices;
- Ensuring repairs meet or exceed quality standards, including turnaround time and overall quality of each repair;
- Adhering to OEM guidelines and company SOPs to achieve KPIs and streamline repair processes;
- Generating daily productivity reports, including details on common faults identified during diagnosis or repairs;
- Keeping track of devices and inventory, ensuring all store stock is safeguarded;
- Ensuring all work tools and equipment are well-maintained and in good condition;
- Providing professional and high-quality service to ensure customer satisfaction;
- Maintaining a high level of customer service delivery, addressing customer needs and ensuring continuous service excellence;
- Performing general administrative duties as required.
To be successful in this role, you will need:
- A minimum of 2 years of experience in mobile engineering or IT-related environments;
- An ITE in Electronics, IT, or related technical field preferred;
- Certifications in Apple Mac/iOS or Android AAD (Android) are an added advantage;
- The ability to undergo and pass Apple certification exams during the probation period;
- Eagerness to learn new repair skills for different types of electronic devices;
- Proficient in computer troubleshooting and device issue diagnostics;
- A strong sense of responsibility, integrity, and commitment to high-quality customer service;
- Friendly, service-oriented with excellent etiquette and interpersonal skills;
- Good communication skills and the ability to interact effectively with customers and team members.
We offer a comprehensive benefits package, including:
- A competitive salary range;
- Ongoing training and development opportunities;
- A dynamic and supportive work environment;
- The chance to work with a variety of electronic devices and technologies.
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