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Operations Specialist

4 weeks ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Job Summary

Our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD is seeking an exceptional Operations Specialist to join our operations team. As an Operations Specialist, you will be responsible for assisting the Operations Manager in the day-to-day operation of our data centre. Your primary focus will be on providing exceptional customer service, ensuring the smooth operation of our IT infrastructure, and maintaining high service levels.

Key Responsibilities
  • Attend to customer phone calls, emails, and support tickets, collecting customer requests and data.
  • Understand networks and provide product information.
  • Patch switches, servers, and other ICT equipment.
  • Update Patch Manager records according to vendor reports.
  • Solve common problems, such as hardware and software verification, installation issues, and setup.
  • Check data centre racking and cabling.
  • Escort and manage vendors, organizing works schedules.
  • Coordinate with other departments and interact with clients.
  • Check comms rooms conditions and conduct routine inspections.
  • Manage all cabling and IT hardware installation/decommissioning tasks and coordinate with vendors for executing works.

Requirements
  • Thorough understanding of building services design and engineering management.
  • Strong sense of technical services continuity, awareness of risks, and impact of daily operations.
  • Ability to identify and implement opportunities for operational efficiency improvements and implement agreed solutions.
  • Provide oversight to improve service levels.
  • Ability to support Service Management and related processes (e.g., Service Request, Incident, Change).
  • Ability to perform data centre racking and cabling, basic rack cabling tidy-up/clean-up.
  • Ability to perform hardware installations, decommissioning, and cable installations, cable removal, which include troubleshooting and testing.
  • Working knowledge and/or experience in IT devices hardware maintenance and break-fix support.
  • Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.).
  • Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes.
  • Ability to execute Power Maintenance Events.
  • Ability to handle tape backup media and prepare for offsite storage.
  • Ability to perform physical audits and ensure the Service Management database is updated and accurate.
  • Comfortable working in a challenging environment as part of a team and maintaining business relationships to meet and exceed client expectations.
  • Comfortable managing incidents and service failures.
  • Strong written, verbal, and interpersonal communication skills with English and local language(s).

Preferred Qualifications
  • Microsoft/Linux/UNIX certification and/or administration experience.
  • Network certification - CCNA, Network+
  • Data Centre related certification - CDCP/S/E, CDCMP/TP.

Critical Competencies for Success
  • Client Focus & Relationship Management - 'I Value my Customers.'
  • People Management and Team Leadership - 'I am a Team Player.'
  • Program Management & Organizational Skills - 'I am Proactive.'
  • Problem Solving & Strategic Thinking - 'I am Innovative.'

About the Role

This is an exciting opportunity to join our team at JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD as an Operations Specialist. If you are a motivated and detail-oriented individual with a passion for IT infrastructure and customer service, we encourage you to apply for this role. We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive salary package.