Airfreight Specialist
2 weeks ago
We are seeking an experienced professional to join our team as an Airfreight Specialist. This role involves managing day-to-day operations, handling customer orders, and ensuring the smooth execution of transports.
Key Responsibilities
• First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
Request and Incident Management
• Handling of customer requests and supply chain incidents / disruptions
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
Visibility and Event Management
• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies
Support Reporting and Performance Measurement
• Provide input to Supervisors in the preparation of reporting, monthly reviews, and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
Sales Product Knowledge
• Support the on-boarding of new suppliers to ensure successful origin global order, event, and SOP compliance.
Requirements
• Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Minimum 1 year of working experience
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Ability to work under pressure in a fast-paced environment
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented
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