Customer Success Solutions Expert

6 days ago


Singapore ST ENGINEERING IDIRECT (APAC) PTE. LTD. Full time
Job Opportunity at ST Engineering iDirect (APAC) PTE. LTD.

We are seeking a highly skilled and experienced Customer Success Engineer to join our team in Singapore.


Responsibilities
  • Ensure timely resolution of customer technical complaints through effective ticket management and communication.
  • Collaborate with customers to replicate and escalate issues to the engineering team as needed.
  • Participate in rotating day shift duties to support operations and ensure seamless customer service.
  • Develop and deliver training sessions to enhance customer knowledge and skills.

Requirements
  • A bachelor's degree in Electrical/Electronics/Telecommunications Engineering is required.
  • Minimum 3-5 years of experience in the SATCOM industry, with CCNA certification or above.
  • Familiarity with IP-based networks, SATCOM systems, and programming languages is an advantage.
  • Strong problem-solving skills, analytical thinking, and excellent communication skills are essential.

About the Role

This is an excellent opportunity to work with a leading company in the SATCOM industry, with a competitive salary and benefits package. The estimated salary for this role is SGD 8,500 - SGD 12,000 per month, depending on experience. As a Customer Success Engineer, you will be responsible for ensuring customer satisfaction and resolving technical issues in a timely manner.

  • Singapore JOBTECH PTE. LTD. Full time

    About JobTech PTE. LTD.At JobTech, we're a dynamic team of experts dedicated to empowering leaders in the ever-evolving work landscape. As a pioneering AI and big data analytics company, we're committed to delivering innovative solutions that address human capital business challenges. With a strong presence globally, we've established ourselves as a trusted...


  • Singapore China Mobile International Limited Full time

    About China Mobile International LimitedWe are a leading global telecommunications company, committed to providing innovative solutions and exceptional service to our customers. As a valued member of our team, you will have the opportunity to work with a diverse range of clients and contribute to the growth and success of our business.Job DescriptionRole...


  • Singapore ARCTERA OPERATIONS LIMITED SINGAPORE BRANCH Full time

    Job DescriptionA high-achieving Customer Success Manager - Technical Solutions is required to lead the Global Customer Success Services organization, focusing on delivering exceptional technical solutions to customers. The ideal candidate will possess expert knowledge of Veritas products and a proven track record of driving customer satisfaction.About...


  • Singapore Hitachi Solutions Full time

    Job SummaryWe are seeking a highly skilled Digital Solutions Expert to join our team as a Presales Senior Manager. This role is responsible for ensuring that the solutions offered by our company meet the customers' requirements by working closely with our sales team.About UsHitachi Solutions is a dynamic and rewarding work environment where our people can...


  • Singapore GLINTS SINGAPORE PTE. LTD. Full time

    Job Description:We are looking for a highly skilled Customer Success Specialist to join our team at GLINTS SINGAPORE PTE. LTD. in Singapore/West.About the Role:The successful candidate will be responsible for managing customer relationships, ensuring smooth operation and troubleshooting of technical issues, collaborating with customers to understand their...


  • Singapore RECRUIT EXPERT PTE. LTD. Full time

    Explore a fulfilling career as a Technical Sales Expert with RECRUIT EXPERT PTE. LTD.About Our ClientOur esteemed client is a leader in providing cutting-edge instruments and systems for high-performance applications across various industries.Salary: SGD 80,000 - SGD 120,000 per annumJob DescriptionThis exciting role involves connecting with prospective...


  • Singapore Darktrace Full time

    Darktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore TRANE DISTRIBUTION PTE. LTD. Full time

    Unlock New Opportunities in Customer EngagementWe are seeking a seasoned professional to join our team as a Senior Customer Solutions Expert. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through strategic account management.About...


  • Singapore Darktrace Full time

    DarktraceDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...


  • Singapore ServiceNow Full time

    Company OverviewServiceNow is a rapidly growing leader in the Customer Service Management market.Salary RangeThe estimated annual salary for this position is between $120,000 and $180,000, depending on experience and location.About This RoleThis is an exciting opportunity to join our Solution Sales team as a Customer Workflows Solutions Expert. As a member...


  • Singapore JOBTECH PTE. LTD. Full time

    We are seeking a highly motivated Customer Success Consultant to join our team at JobTech PTE. LTD.About the RoleThis is a unique opportunity to work in an AI start-up and develop your skills in the HRTech space. As a Customer Success Consultant, you will be responsible for managing customer relationships, understanding their goals, aligning them with...


  • Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

    Company OverviewWe are a leading technology firm, Percept Solutions PTE. LTD., that delivers innovative solutions to our clients.Job DescriptionWe are seeking an experienced Senior Network Engineer to join our team. As a key member of our network team, you will be responsible for designing, implementing, and optimizing complex enterprise network solutions....


  • Singapore ACHIEVE SUCCESS PTE. LTD. Full time

    Job OverviewAchieve Success PTE. LTD. is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in driving business success by identifying and analysing business needs, developing solutions, and implementing changes.


  • Singapore CLOUDFLARE, PTE. LTD. Full time

    OverviewCLOUDFLARE, PTE. LTD. is a leading cloud platform that provides a suite of security, performance, and reliability solutions for businesses and organizations. As a Solutions Engineer at Cloudflare, you will play a critical role in driving customer success by providing technical expertise and support to our customers.


  • Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    We are seeking a skilled Financial Solutions Expert to join our team at Good Job Creations (Singapore) PTE. LTD.The ideal candidate will have a strong background in financial analysis and wealth management, with excellent communication and interpersonal skills.The estimated salary for this role is SGD $80,000 - $120,000 per annum, depending on experience.Job...


  • Singapore BlackLine Full time

    About the Role:BlackLine is seeking a Senior Customer Success Manager to deliver exceptional post-sales efforts to our clients. As a trusted advisor, you will develop and execute customer success strategies to optimize adoption, prevent attrition, and enhance customer satisfaction.Responsibilities:Develop and implement customer success strategies to drive...


  • Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    About the Role:At K2 PARTNERING SOLUTIONS PTE. LTD., we are seeking an experienced Senior SAP Finance Solutions Expert to join our team.K2 PARTNERING SOLUTIONS PTE. LTD. is a renowned provider of innovative solutions in the SAP Finance domain. We foster a collaborative environment, driving efficient project delivery and aligning client systems with business...


  • Singapore Stripe Full time

    Stripe Customer Success Manager RoleWe are seeking a highly skilled Cross-Functional Partnership Professional to join our team as a Customer Success Manager. This role will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.About the TeamThe Customer Success Management team at Stripe is...


  • Singapore STYL SOLUTIONS PTE. LTD. Full time

    OverviewAt STYL Solutions PTE. LTD., we are a leading provider of innovative Fintech and IoT solutions for smart city/nation transformation. With headquarters in Singapore and R&D center in Vietnam, our team is dedicated to designing, developing, and supplying cutting-edge hardware, software, and integrated solutions for various markets.About the RoleWe are...


  • Singapore CleverTap Full time

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers for Clever Tap on value realization, solution engineering, and product adoption with the customer's system, retain and grow Clever Tap business by effective customer success management. What will you do: Drive the product adoption to...