Customer Service Representative
1 week ago
We are seeking a customer-focused individual to join our team as a Customer Service Representative at our Orchard store. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.
Key Responsibilities:- Cashiering Duties: Operate the cash register efficiently, process transactions accurately, and handle cash, credit, or other forms of payments. Issue receipts, refunds, and exchanges as needed, ensuring accuracy and compliance with company policies. Reconcile cash drawers at the beginning and end of shifts to ensure cash balances.
- Customer Service: Greet and assist customers in a friendly and helpful manner. Provide information about products, promotions, and special offers. Handle customer inquiries, resolve complaints, and address issues professionally.
- Sales Support: Promote products and drive sales by suggesting items based on customer preferences. Maintain product knowledge to assist customers effectively. Upsell and cross-sell products to enhance the customer shopping experience.
- Inventory and Merchandising: Assist in stocking shelves and organizing displays, ensuring they are neat, attractive, and stocked. Conduct inventory checks and report any discrepancies. Help with product arrangement and restocking as necessary.
- Store Maintenance: Maintain a clean and orderly checkout area and overall store environment. Follow safety and hygiene protocols within the store.
The ideal candidate will have prior experience in retail or customer service, with strong communication skills and a positive attitude towards customer service. Ability to work flexible hours, including weekends and public holidays, if required. Estimated salary: SGD 22,000 - SGD 28,000 per annum, depending on experience.
This is an exciting opportunity to join a dynamic team and contribute to the success of our business. If you are a motivated and customer-focused individual, we encourage you to apply for this role.
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