Strategic ServiceNow Visionary

Job Title: Strategic ServiceNow Visionary

• Lead global teams to deliver cutting-edge ServiceNow solutions globally.
• Support multiple projects, working directly with clients to drive business outcomes.
• Analyse and plan strategic visions for clients to enhance their digital transformation.
• Advise clients on best-in-class technology solutions to meet their evolving needs.
• Oversee daily operations of project teams to ensure seamless delivery.
• Deliver tailored solutions for clients through software applications.
• Conduct needs assessments, configure applications to meet client requirements.
• Integrate third-party apps, build strong relationships with clients.
• Train and provide ongoing client support to ensure long-term success.
• Work closely with customers to understand their business needs and deliver customized solutions.
• Provide leadership focus for both your team and for the clients you are supporting.

Responsibilities:

• Participate in client engagements and reporting to engagement managers to ensure project success.
• Develop and manage ServiceNow platform development to drive innovation.
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow.
• End-to-End development and complex workflows to meet client requirements.
• Apply innovative technical solutions to business and application processes to drive efficiency.
• Define and document procedures for processes and workflows to ensure consistency.
• Work on multiple projects as a project team member or leader to deliver results.
• Responsible for troubleshooting problems as reported by users to ensure timely resolution.
• Communicate effectively with management and other members of the project to ensure alignment.
• Perform additional duties as assigned and defined by management to ensure project success.
• Investigate, document, and analyse key client organisational processes to identify areas for improvement.
• Maintain an effective client follow-up system to ensure clients are contacted regarding project progress and overall satisfaction.
• Take charge of finding information sources, gathering, and interpreting problem statements to drive solutions.
• Execute analysis and present findings to team members and stakeholders to inform decision-making.
• Contribute to the development of a strategic vision for product development and enhancement to drive growth.
• Design and architect solutions in appropriate platforms to meet client requirements.
• Apply in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements.
• Provide advice to customers regarding industry best practices and process methodology to drive success.
• Conduct analysis, design, evaluation, modification, testing, and implementation of enterprise-wide systems across functional areas to drive efficiency.
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems.
• Enhance and increase ServiceNow knowledge through continuous learning, training, and certification to stay up-to-date.
• Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team.
• Motivate team members and assess their performance to drive growth.
• Provide help to management, including hiring and training, and keep control updated on team performance.
• Own project delivery to ensure timely and successful completion.

Requirements:

• A minimum 5-9 years of professional experience in leading global teams and delivering ServiceNow solutions.
• Expert ServiceNow knowledge and experience with release/version upgrades.
• Expert JavaScript knowledge to drive innovation in software applications.
• Comfortable with organisation leadership roles and working towards the organisation's goal and values.
• Openness to travel to meet with clients and work on-site.
• Tertiary education preferred but not required.
• Extensive ServiceNow project experience to drive success.
• Ability to work independently and collaboratively as part of a team.
• A logical and systematic approach to solving analytical tasks to drive results.
• Willingness to invest time in its knowledge and competencies to stay up-to-date.
• Communication and presentation skills (verbal & non-verbal) to drive success.
• Team leading and project management skills to deliver results.
• Embrace design thinking to drive innovation.
• ServiceNow Certified System Administrator (CSA).
• At least 2 ServiceNow Certified Implementation Specialist (CIS).

Benefits:

By joining our team, you will have the opportunity to enhance your skills and knowledge while contributing to delivering high-quality solutions to our clients.

As a Strategic ServiceNow Visionary, you will be responsible for leading global teams and developing strategic visions for product development and enhancement. You will also contribute to the development of new technologies and innovations.

In this role, you will work closely with customers to understand their business requirements and deliver tailored solutions that meet their needs.

You will have the opportunity to work on various projects, develop your skills, and expand your professional network.

Our team is committed to providing a supportive and collaborative environment where everyone has the opportunity to grow and succeed.

Join us and become part of a dynamic and forward-thinking team that delivers exceptional results and makes a real difference in the lives of our clients.

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