
Human Resource Service Manager
1 week ago
We are seeking a dedicated professional to lead our Human Resource Shared Services team.
About the RoleThe successful candidate will be responsible for planning and executing the delivery of HR Shared Services for MINDEF employees. This includes overseeing the delivery of high-quality service and driving process optimisation through digital tools and solutioning for greater efficiency.
This role requires operationalising the HR Shared Services model to deliver consistent and high-quality service to MINDEF employees, developing and reviewing process maps and Standard Operating Procedures (SOPs) for the shared services functions, and driving process review to identify inefficiencies and implement improvements.
Key Responsibilities- Operationalise the HR Shared Services model
- Develop and review process maps and SOPs
- Drive process review to identify inefficiencies
- Establish and monitor key performance indicators (KPIs)
The ideal candidate will also be responsible for managing relationships with diverse stakeholders to ensure effective service delivery, tracking and analysing data to identify key trends and areas for improvement.
RequirementsTo succeed in this role, you will need a strong background in Human Resource, Business Administration, Analytics or a related field. At least 2 years of relevant experience in HR operations and systems, Business Process Review, and analytics is preferred. Additionally, knowledge in Open Government Products (OGP) such as FormSG, Multi Respondent Form, Plumber etc, is advantageous.
You should possess advanced Excel and database skills, good communication and interpersonal skills, and good stakeholder management skills and ability to manage change.
What We OfferWe offer a competitive package commensurate with your experience.
Please note that only shortlisted candidates will be notified.
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