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Air Export Customer Service Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $40,000 - $55,000
Customer Service Representative

We are seeking a skilled and experienced professional to provide exceptional customer service in a fast-paced environment. As a Customer Service Representative, you will be responsible for handling air export shipments, providing timely freight booking, and ensuring accurate data entry.

  • Main Responsibilities:
  • Answer incoming calls and respond to customer inquiries promptly and politely
  • Handle air export shipment bookings via different communication channels
  • Ensure accurate and timely data entry into ETMS as required by OPA/Air Lateral
  • Monitor shipments to ensure timely delivery and report delays or issues to relevant parties
  • Maintain and update customer SOPs
  • Understand customer profiles and handling requirements to ensure compliance and satisfaction

Requirements:

  • Minimum tertiary education with 3-5 years of relevant industry experience
  • Proficient in computer use and email communication
  • Strong interpersonal, communication, and problem-solving skills
  • Excellent written and spoken English

Benefits:

  • Benefits compliant with local laws
  • Health plans: Medical and Accident Insurance
  • Training and development programs

About the Role:

This is an exciting opportunity to work in a dynamic and innovative environment where you can utilize your skills and experience to make a real difference. We offer excellent benefits and opportunities for growth and development.