Stall Operations Manager
6 days ago
At Guilin Garden Restaurant Pte. Ltd., we are seeking an experienced Stall Operations Manager to join our team. As a key member of our operations department, you will be responsible for overseeing the day-to-day activities of our food stall.
Responsibilities- Operational Management
The successful candidate will be responsible for opening and closing the stall, ensuring everything is set up properly for operations. They will also monitor stock levels and manage inventory, ensuring sufficient supplies for our customers. Additionally, they will supervise food preparation and presentation (for food stalls) to maintain quality and consistency, manage the cleanliness and organization of the stall, and ensure hygiene standards are met.
- Staff Supervision
As a key part of our team, the Stall Operations Manager will hire, train, and supervise staff to maintain operational standards. This includes assigning tasks and scheduling shifts to ensure adequate coverage, monitoring staff performance, and providing feedback or corrective actions when needed.
- Customer Service
The Stall Operations Manager will address customer inquiries, complaints, and feedback to maintain satisfaction. They will ensure customers have a pleasant experience at the stall and manage wait times and resolve issues related to service.
- Financial Management
Handling daily cash flow, sales records, and preparing end-of-day reports are key responsibilities of this role. The Stall Operations Manager will also monitor sales targets and strategize to increase revenue, ensuring accurate handling of money, including cash and digital payments.
- Compliance and Safety
The successful candidate will ensure compliance with local health, safety, and licensing regulations. They will conduct routine checks to prevent safety hazards or hygiene issues and maintain records of inspections and certifications, where applicable.
- Marketing and Promotion
We are looking for a candidate who can implement marketing strategies to attract customers, such as discounts, promotions, or events. They will also maintain the stall's visual appeal and signage for branding purposes and engage with customers to promote new products or services.
- Problem-Solving
The Stall Operations Manager will address operational challenges, such as equipment breakdowns or staff shortages, handle emergency situations efficiently and calmly, and identify and implement process improvements for smoother operations.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences.
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