
Chief Technical Problem Solver
2 weeks ago
Job Overview:
We are seeking a skilled and motivated IT Support Specialist to provide technical assistance to our employees and ensure the smooth operation of IT systems.
- Key Responsibilities:
- Provide technical support to end-users via phone, email or in person.
- Diagnose and troubleshoot hardware, software and networking issues.
- Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
- Install, configure and maintain software applications, operating systems and hardware components.
- Assist in setting up and maintaining network equipment such as printers, routers and switches.
- Monitor system performance and ensure the availability of IT resources to users.
- Maintain and update internal knowledge base, documentation and user manuals.
- Track and manage service desk tickets ensuring timely resolution and follow-up.
- Provide training and guidance to users on IT best practices and software usage.
- Maintain IT asset inventory and assist with hardware procurement.
- Ensure adherence to security protocols and best practices in IT operations.
- Assist with software updates, patches and general system maintenance tasks.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
- Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
- Familiarity with troubleshooting software applications and diagnosing technical problems.
- Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Familiarity with service desk software and ticket management systems.
- Strong attention to detail and problem-solving skills.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
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