
Supply Chain Problem Solver
2 days ago
As a key member of our team, you will be responsible for providing quality and professional track and trace services to all parties. Your primary objective is to resolve service problems and achieve performance standards for traces and customer service.
Responsibilities:
- Investigate shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments.
- Handle trace enquiries in accordance with service standards and processes.
- Deliver best in class customer service by fulfilling each customer's unique needs while adhering to policies.
- Respond to customer queries regarding information on prices, customs requirements etc., in a timely and professional manner.
Requirements:
- Customer Service Skills
- Call center Management
- Interpersonal Skills
- Resolving Service Problems
- Administration
- Case Management
Benefits:
- Opportunity to work with a dynamic team
- Chance to develop your skills in supply chain management
About Us:
We are committed to delivering exceptional service to our customers. If you are passionate about problem-solving and have excellent communication skills, we encourage you to apply for this role.
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