Client Service Advocate

1 week ago

Singapore beBeeCustomer Full time $3,000 - $6,000

Our organization is seeking a diligent and detail-oriented Client Support Specialist to handle customer service, inquiries, and issues in a timely manner. This role involves providing excellent support to customers, addressing their concerns, and ensuring their satisfaction.

Key Responsibilities:

  • Respond promptly to customer inquiries, answer questions, and resolve issues properly.
  • Record customer complaints and suggestions, calm customers, track progress, provide feedback results, and handle some complaint-related matters as a company representative.
  • Communicate with relevant departments and coordinate resources to solve customer problems.
  • Participate in team training meetings and assist in optimizing customer service processes.

Requirements:

  • Experience: Priority is given to those with customer service internship/work experience; preference for experience in handling small claims court cases; majors in Law or Administration are preferred.
  • Skills: Proficient in office software.
  • Personal Qualities: Good communication skills and service awareness, able to handle customer needs patiently. Meticulous, responsible, able to work under pressure, and with good teamwork spirit.

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