Information Technology Professional
2 days ago
We are seeking an IT Support specialist to provide level 1 support to our server room and users. The ideal candidate will have a degree in Information Technology, knowledge of network infrastructure, and experience with technologies such as Microsoft 365 and antivirus software.
Key Responsibilities:
- Provide first-line IT support to a server room and users
- Coordinate with vendors on second-line support, upgrades, and projects
- Manage IT Asset List, contracts, and documentation
- Ensure IT security (availability, integrity, and confidentiality)
- Stay up-to-date with the latest IT advancements
- Perform any other job assigned by management
Requirements:
- Degree in Information Technology or equivalent
- Knowledge/experience in network infrastructure (LAN, Internet, Wi-Fi, firewall, router, access point) and technologies such as Microsoft 365, antivirus software, email gateway security, office equipment, desktop, and mobile devices
- Three years of relevant experience
- Responsive and independent
- Willing to learn and possess a customer-service mindset
- Able to work with people at all levels and occasionally outside office hours or on weekends
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