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Automotive Service Manager

2 months ago

Singapore MOTORWAY CAR CARE CENTRE PTE LTD Full time
Service Manager, After-Sales

MOTORWAY CAR CARE CENTRE PTE LTD is seeking an experienced After-Sales Service Manager to oversee our after-sales operations at luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities:
  • Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics.
  • Oversee vehicle maintenance, repair, and warranty services.
  • Ensure the team delivers premium service that aligns with the brand's standards.
  • Maintain high customer satisfaction by addressing concerns promptly and professionally.
  • Implement strategies to enhance the customer experience.
  • Regularly review feedback and make improvements as needed.
  • Ensure service processes are efficient and meet quality standards.
  • Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction.
  • Manage the service department's budget and control costs.
  • Develop pricing strategies for service offerings.
  • Monitor expenses to meet financial targets.
  • Maintain a safe working environment according to health and safety guidelines.
  • Prepare reports on service performance and financial results.
  • Analyze trends and identify areas for improvement.
Requirements:
  • Bachelor's degree in Automotive Technology, Business Administration, or related field.
  • Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.
  • Strong leadership, customer service, and communication skills.
  • Possess excellent interpersonal skills to connect with clients.
  • Proficiency in automotive service processes and management systems.