IT Systems Support Specialist

5 days ago

Singapore beBeeSupport Full time $4,500 - $6,000

Job Title: IT Systems Support Specialist

We are seeking a highly skilled IT professional to fill this role. As an IT Systems Support Specialist, you will be responsible for delivering technical support and assistance across various departments.

Responsibilities:

  • Point of Sale (POS) Support:
    • Oversee the installation and removal of POS systems in-store. Provide initial diagnosis and level 1 troubleshooting support for POS issues. Conduct POS induction for newly onboarded staff.
  • Software and System Support:
    • Offer software and system support and troubleshoot issues across various departments. Install and grant system access to each department. Manage and ensure the smooth operation of our in-house systems. Oversee internal and external application upgrades.
  • Network Security and Maintenance:
    • Manage telephone and internet lines. Assist in headquarters network maintenance. Ensure adherence to headquarters network security policies.
  • Hardware Support:
    • Provide technical support for desktops, laptops, printers, network devices (VPN, routers, Wi-Fi, switches), AV equipment, and web conference devices. Manage IT device warranties and accessory purchases.
  • Stock Take Support:
    • Actively participate in stock take exercises. Offer support in generating general reports. Prepare the necessary hardware, such as laptops and scanners, for stocktaking.

Requirements:

  • Possess a diploma in IT or an equivalent qualification.
  • 1-2 years of relevant experience, with a preference for experience in a retail or FMCG setting.
  • Exhibit strong attention to detail.
  • Demonstrate a proactive approach, reliability, and a collaborative team spirit.
  • Display a high level of motivation and self-initiative, with the ability to swiftly address and resolve issues.
  • Capable of working autonomously with minimal supervision.
  • Possess effective interpersonal and communication skills.
  • Proficiency in MS Office is expected.
  • Prior experience with SAP systems, particularly in the MM (Materials Management), LE (Logistics Execution), and FI (Financial) modules.
  • Candidates with knowledge of computer networking and internet technologies will be particularly advantageous.

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