IT Support Specialist
3 weeks ago
At Selby Jennings, we are seeking a highly skilled Technical Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and expertise to our clients.
Key Responsibilities- Windows Operating Systems: Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
- Microsoft Office Suite: Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Desktop Applications: Experience with common desktop applications, including web browsers, email clients, and productivity software.
- Networking Concepts: Familiarity with networking concepts, including TCP/IP, VPN, DNS, and DHCP.
- Remote Access Solutions: Experience supporting remote access solutions, such as Citrix and VPN.
- Problem-Solving: Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Communication: Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Documentation: Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles.
- Process Improvement: Contribute to the continuous improvement of helpdesk processes and procedures.
- After-Hours Support: Provide after-hours and on-call support as needed to ensure 24/7 worldwide coverage.
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.
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