Leadership and Operations Manager
2 months ago
At J CONSULTANCY AGENCY, we seek a skilled and experienced Leadership and Operations Manager to oversee the daily operations of our bakery. The successful candidate will ensure high-quality products, exceptional customer service, and efficient workflow. Key Responsibilities include:
- Staff Management: Recruit, train, and supervise bakery staff. Schedule shifts and manage employee performance.
- Production Oversight: Ensure the preparation and presentation of baked goods meet quality standards. Monitor inventory levels and order supplies as needed.
- Customer Service: Provide excellent customer service, address customer inquiries, and handle complaints effectively.
- Financial Management: Monitor sales, manage budgets, and assist in setting pricing strategies.
- Sanitation and Safety: Ensure compliance with health and safety regulations. Maintain cleanliness and organization in the bakery.
- Menu Development: Collaborate on product development and seasonal menu changes to enhance offerings and attract customers.
Requirements:
- Experience in a bakery or food service management role.
- Strong leadership and team management skills.
- Knowledge of baking techniques, ingredients, and equipment.
- Excellent customer service and communication skills.
- Ability to work flexible hours, including early mornings, weekends, and holidays.
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