Luxury Host
1 week ago
The Executive Host is a pivotal role within our organization, responsible for creating unforgettable experiences for our esteemed guests. This position serves as the orchestrator of seamless arrival, departure, and guest engagement experiences.
As an ambassador of refined hospitality, the Executive Host blends emotional intelligence, operational mastery, and intuitive service leadership to ensure each guest feels deeply welcomed, effortlessly cared for, and confidently guided throughout their stay.
This individual will oversee all Concierge operations, including transportation, tour curation, and local partnerships, playing a pivotal role in the guest journey from personalized pre-arrival planning to graceful farewells.
The successful candidate will cultivate close collaboration with the Butler, Lobby, and Guest Relations teams to ensure every touchpoint meets or exceeds brand standards.
Responsibilities:- Leads Concierge Guest Experience: Oversees all guest-facing services within the Concierge domain, from bespoke itineraries and luxury transportation to cultural immersions and personalized recommendations.
- Champions pre-arrival planning, stay personalization, and post-departure relationship-building, ensuring an elegant and anticipatory guest journey.
- Personally engages with VIPs, repeat guests, and long-staying residents to curate meaningful, high-touch moments.
- Exceptional verbal and written communication; fluent in English (two or more additional languages an asset).
- Confident public presence with emotional intelligence and impeccable manners.
- Strategic thinker with ability to manage budgets, forecasting, and departmental performance.
- Calm, intuitive, and gracious in high-stress or high-touch scenarios.
- Skilled in property management systems, CRM platforms, and transportation logistics.
- Cultural sensitivity and adaptability to global clientele.
- Highly discreet, trustworthy, and aligned with luxury lifestyle expectations.
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues' Discount and/or Preferential Room Rates at worldwide hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
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