Software Delivery Expert

7 days ago

Singapore beBeeSoftwareProfessional Full time $80,000 - $120,000

Job Overview:

As a seasoned software professional, you will play a pivotal role in driving the delivery of high-quality services to our clients. You will be responsible for analyzing service metrics, identifying areas for improvement, and implementing strategies to enhance service efficiency and customer satisfaction.

Key Responsibilities:
  • Analyze service delivery metrics and identify opportunities for growth.
  • Implement process improvements to drive efficiency and customer satisfaction.
  • Utilize ServiceNow and other ITSM tools to manage service delivery and drive continuous improvement.
  • Implement and manage service delivery based on ITIL best practices.
  • Ensure adherence to service level agreements and manage performance metrics.
  • Develop software solutions that meet user needs, applying principles of computer science, engineering, and mathematical analysis.
  • Make recommendations for software updates and enhancements.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Proficiency in ServiceNow and other ITSM tools.
  • Knowledge of ITIL framework and best practices.

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