Floor Operations Manager for Japanese Dining Experience

1 day ago


Singapore FONZ INTERNATIONAL PTE. LTD. Full time

FONZ INTERNATIONAL PTE. LTD. is a renowned dining establishment known for its authentic Japanese cuisine and impeccable service.

We are seeking a dedicated and dynamic Floor Operations Manager to join our team.

The ideal candidate will have a passion for Japanese culture, excellent leadership skills, and a commitment to service excellence.

Job Summary

This position involves overseeing staff, managing customer interactions, and contributing to the overall guest experience.

The successful candidate will be responsible for ensuring the smooth operation of our restaurant's front-of-house activities.

Main Responsibilities
  1. Leadership and Management:
  • Assist in daily operations, including staff scheduling, training, and performance management.
  • Ensure all staff adhere to restaurant policies, procedures, and standards of service.
  • Provide support with POS system backend management.
  • Multitask operations and administrative duties.
Customer Service:
  • Oversee and enhance guest interactions to ensure satisfaction and loyalty.
  • Handle customer complaints and resolve issues promptly and courteously.
Operational Efficiency:
  • Monitor the dining room to ensure cleanliness, proper table turnover, and efficient service.
  • Coordinate with the kitchen to maintain smooth service flow and address any discrepancies in orders.
Training and Development:
  • Conduct regular training sessions for new and existing staff on service protocols, menu knowledge, and cultural nuances of Japanese dining.
Inventory and Supplies:
  • Assist in managing inventory for front-of-house supplies, ensuring adequate stock without over-ordering.
Financial Management:
  • Help manage the cash drawer, process payments, and ensure accuracy in financial transactions and other administrative duties.
Special Events:
  • Assist in planning and executing special events, promotions, and private dining experiences.
Requirements

We are looking for a candidate with at least 3-5 years of experience in Japanese operations culture.

The ideal candidate will possess strong team management and communication skills, as well as proficiency in customer service and conflict resolution.

A diploma or degree in hospitality management, business administration, or a related field is preferred.

What We Offer

Competitive salary: SGD 45,000 - SGD 60,000 per annum, depending on experience.

Opportunities for professional growth and development.

A dynamic work environment that values innovation and excellence.



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