Dining Establishment Floor Operations Manager

4 days ago


Singapore FONZ INTERNATIONAL PTE. LTD. Full time

We are seeking a dedicated and dynamic Dining Establishment Floor Operations Manager to join our team at FONZ INTERNATIONAL PTE. LTD.

The ideal candidate will have a passion for Japanese culture, excellent leadership skills, and a commitment to service excellence. This position involves overseeing staff, managing customer interactions, and contributing to the overall guest experience.

Responsibilities

Leadership and Management:

  • Assist the Floor Manager in daily operations, including staff scheduling, training, and performance management.
  • Ensure all staff adhere to restaurant policies, procedures, and standards of service.
  • Applicant must be well-versed in POS system backend support.
  • Applicant also needs to be able to multitask both operations and administrative duties.

Customer Service:

  • Oversee and enhance guest interactions to ensure satisfaction and loyalty.
  • Handle customer complaints and resolve issues promptly and courteously.

Operational Efficiency:

  • Monitor the dining room to ensure cleanliness, proper table turnover, and efficient service.
  • Coordinate with the kitchen to maintain smooth service flow and address any discrepancies in orders.

Training and Development:

  • Conduct regular training sessions for new and existing staff on service protocols, menu knowledge, and cultural nuances of Japanese dining.

Inventory and Supplies:

  • Assist in managing inventory for front-of-house supplies, ensuring adequate stock without over-ordering.

Financial Management:

  • Help in managing the cash drawer, processing payments, and ensuring accuracy in financial transactions and all other ad-hoc administrative duties.

Special Events:

  • Assist in planning and executing special events, promotions, and private dining experiences.

We offer a competitive salary ranging from SGD $45,000 - $60,000 per annum, depending on experience, along with opportunities for professional growth and development in a dynamic work environment that values innovation and excellence.



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