Deskside Support Specialist

6 days ago

Singapore beBeeIT Full time $50,000 - $80,000
Job Overview

We are seeking experienced IT professionals to fill the role of Deskside Support Engineer, providing End User Computing support to multinational companies in Singapore.

The ideal candidate will have excellent troubleshooting and hardware skills for PC, as well as basic knowledge of IOS and Android devices. They will also be responsible for asset and peripherals inventory management, meeting room and AV equipment knowledge, and providing smart hands support for networks and servers.

  • Provide level 2 End User Computing support and be well-versed in Windows OS.
  • Good Hardware and software troubleshooting skills for PC.
  • Break fix and IMAC support for end-user deskside equipment.
  • Basic troubleshooting skills for IOS and Android devices.
  • Handles asset and peripherals inventory management.
  • Meeting room and AV equipment knowledge.
  • Provide smart hands support for networks and servers.
  • Familiar with Service Desk ticketing systems and process.
  • VIP support.
  • Able to support off-hours or require to perform ad hoc duties as and when needed.

Requirements:

  • Diploma/Bachelor's degree in Computer Science/Information Technology or relevant field.
  • Proven work experience as a desktop support engineer or support technician.
  • At least 3 years of IT deskside support experiences for junior level.
  • At least more than 6 years of IT deskside support experiences for senior level.
  • A good team player.
  • Excellent interpersonal skills.
  • Customer centric and focus on service excellence.
  • Excellent problem-solving and multitasking skills.
  • Good verbal and written communication skills and ability to interact with other teams.
  • Working location: Central, Singapore.

What We Offer

A competitive compensation package and opportunities for career growth and development in a dynamic and supportive environment.

If you're interested in this role, please share your resume with us at Ennovatez.

Key Responsibilities:

  • Provide technical support and resolution for end-user computing issues.
  • Conduct troubleshooting and repair of hardware and software problems.
  • Manage asset and peripherals inventory, ensuring accurate records and efficient tracking.
  • Support meeting room and AV equipment setup and maintenance.
  • Collaborate with internal teams to resolve complex technical issues.

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