Esports Operations Coordinator

7 days ago

Singapur, Singapore Electronic Arts Full time
Job Title: Esports Operations Coordinator

Electronic Arts is seeking a highly skilled Esports Operations Coordinator to join our League Operations team. As a key member of our team, you will be responsible for supporting the delivery of online and in-person Apex Legends competitions and broadcasts.

Responsibilities:
  • Provide real-time player support and front-line technical support to competitors via voice and text chat during online competitions and in-person at our LAN competitions.
  • Support the development of our tournament structure, competitive ruleset, and help administer player discipline, often making critical decisions on contentious disputes.
  • Take the lead on the creation and distribution of vital tournament documentation, including tournament schedules, travel sheets, floor plans, and other operational processes.
  • Organize the collection and handling of eligibility forms, team contracts, player contact information, winner's lists, and other necessary tournament documentation.
  • Support the RFP and evaluation process, plus the day-to-day collaboration with third-party tournament operators, that help us create unforgettable event experiences for our players and fans.
  • Assist in the planning, design, and testing of our internal tournament management tools, public-facing competition website, and competitive-focused in-game features.
  • Partner with EA's broadcast team and external partners to ensure they have access to important tournament information, enabling them to create extraordinary live broadcasts and in-arena experiences for players and fans.
  • Assist with installing and tearing down gaming technology during in-person competitions.
Qualifications:
  • 2+ years' esports experience working in League Operations, Community Management, or Player Relations at a tournament organizer, AAA games publisher, or professional esports team.
  • Previous experience working with broadcast and event production teams in esports or traditional sports is ideal.
  • Demonstrated empathy for the competitive player experience.
  • Excellent knowledge of worldwide esports industry trends, programs, and best practices.
  • Passion for Apex Legends, the Apex Legends Global Series, other esports, or experience playing games in a competitive environment.
  • Ability to work under tight deadlines and prioritize.
  • Willingness to work on-call, on weekends, and travel internationally for events.
  • Excellent written and verbal communication in English.
  • Experience working on projects making use of modern game APIs is a bonus.
  • Fluency in additional language(s) outside of English is a bonus.
  • Previous experience working with Airtable is a bonus.
  • Some experience using Discord and Discord server management is a bonus.
About Electronic Arts

At Electronic Arts, we're passionate about creating games that inspire and connect people around the world. We're committed to fostering a culture of inclusivity, diversity, and respect, and we're dedicated to making a positive impact on our communities. If you're passionate about esports and want to be part of a team that's shaping the future of gaming, we want to hear from you.

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