Family Experience Ambassador/Team Leader: A Challenging and Rewarding Role

3 days ago


Singapore beBeeFamily Full time

At Shangri-La Singapore, we create a warm and welcoming environment where everyone feels valued and respected. Our strength lies in our core values that guide us to treat each other with kindness, as family.

Set in 15 acres of lush greenery, our hotel offers a tranquil retreat for business or leisure. We feature 792 luxurious guestrooms and suites across three distinct wings, including unique family-themed rooms supported by dedicated family-focused amenities.

About the Role

As a Family Experience Ambassador/Team Leader, you will be the face of our family-friendly spaces, leading play activities, ensuring safety and cleanliness, and delivering exceptional guest service that delights both children and adults.

Key Responsibilities
  • Organize engaging, safe, and educational play sessions.

  • Maintain cleanliness and safety across all kids' play areas.

  • Assist with guest inquiries, bookings, and reservations.

  • Support marketing, promotions, and themed events.

  • Handle POS reports, incident logs, and inventory tracking.

  • Collaborate with other departments to deliver seamless experiences.

  • Uphold hygiene, safety, and emergency protocols.

What We're Looking For

Essential Attributes:

  • Energetic, articulate, and neat in appearance.

  • Diploma/Certificate in Basic Child Care.

  • Service-oriented, enthusiastic, and creative with a sense of humor.



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