Excellence in Operations and Service Leadership

5 days ago


Singapore Careers@Gov Full time
Operations and Service Excellence Lead

Careers@Gov is seeking an experienced Operations and Service Excellence Lead to join the Singapore Aviation Academy (SAA). The ideal candidate will have a strong ability to organise and achieve operational excellence and efficiency, while ensuring a top-notch service journey and experience for course participants and guests.

About the Role

This role involves benchmarking best practices in operations and service from across sectors and developing suitable operations and service model for the new SAA. The successful candidate will also develop and implement operational systems, policies and procedures to streamline SAA's operations, establish service standards and monitor SAA teams' performance to achieve high levels of operational efficiency and service delivery.

Key Responsibilities
  • Benchmark best practices in operations and service from across sectors and develop suitable operations and service model for the new SAA
  • Develop and implement operational systems, policies and procedures to streamline SAA's operations, establish service standards and monitor SAA teams' performance
  • Manage and oversee the daily operations of the Academy to ensure smooth day-to-day operations and quality service delivery to SAA's trainees, high level visitors and guests
  • Work with internal and external stakeholders to manage the training facilities, equipment and resources effectively to deliver excellent customer service to SAA's course participants, guests and visitors
  • Manage customer and guest relations and resolve operational and service-related issues promptly and professionally
Requirements

To be considered for this role, you must have at least 10 years of relevant operations and service experience, with at least 5 years of experience managing operations and/or service teams. You should possess strong organisational skills, action-oriented, attention to detail and the ability to manage multiple priorities in a dynamic environment. Excellent communication and interpersonal skills are also essential, as well as the ability to exceed expectations of customers at all levels, including senior international guests.

What We Offer

Your appointment designation will commensurate with your relevant work experience. Successful candidates will be offered a 3-year contract in the first instance, and may be considered for placement on a permanent tenure or subsequent contract renewal.



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