Sales Service Expert

3 days ago


Singapore RANDSTAD PTE. LIMITED Full time
About the Role

We are seeking a skilled Sales Service Expert to join our team at RANDSTAD PTE. LIMITED.

Job Description

This is a 12-month contract role, working closely with our sales team to identify opportunities for renewal of existing service plans and maintenance for standard and custom systems. Key responsibilities include:

  • Proactively proposing service plans for newly installed standard and custom systems
  • Positioning spare parts as part of the service offering
  • FOLLOWING UP AND KEEPING TRACK OF QUOTES SENT (CLOSE OPPORTUNITIES)
  • Advising customers & sales representatives on client's service plans & spare parts offering
  • Guiding and supporting sales through different steps of quotation process, if requested
  • Identifying new opportunities for service plan based on past installations
  1. Contact sales rep, discuss with them about an opportunity to sell a service plan
  2. Create draft quote with all attachments and share it with the sales rep
  3. Check with management (specific region), field sales effectiveness (FSE) and coordination team if we have their agreement to assume such coverage
  4. Send the quote to the customer. If the customer already has a service plan for other systems, we can add the new system to the quote for the renewal of the existing service plan
  5. Follow up on sent quote (close opportunity)
  • Connect with FSE and identify systems that require multiple spare parts or critical spares in customer's process, promote client's Spare Parts Advisory Service
  • Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
  • Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by sales reps
  • Create and track unite tickets, and cases with kits spares for spare parts not set up in CRM (salesforce)

Required Skills and Qualifications

  • Diploma or bachelor's degree in any fields
  • At least 1 year of proven inside sales experience in biofarma industry
  • Experience working with salesforce.com (CRM) and MS office package (excel)
  • Excellent verbal and written communications skills

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